BENEFITS OF REGISTERING
You will possess a comprehensive overview of your entire order history, facilitating the tracking of past purchases. This overview will also enable you to conveniently assess the sizes you've previously ordered, streamlining future ordering or re-ordering processes. Additionally, you will be granted access to our membership loyalty program, which extends personalized, exclusive benefits such as offers, limited products, sales, and bonuses tailored to you. These advantages encompass exclusive sales designated for our devoted patrons, complimentary shipping on select orders, and invitations to exclusive events, including events like our Friday after-work aperitif gatherings from the previous year.
CAN I CHANGE THE COUNTRY OF MY ACCOUNT?
Currently, this process can be initiated by sending an email to firstname.lastname@example.org. Kindly include the email associated with your account, especially if it differs from the one you are using to contact us. Please ensure to include "Change of country" in the email subject. Furthermore, kindly specify the desired country to which you wish to update your account.
HOW CAN I UNSUBSCRIBE FROM THE NEWSLETTER?
At the conclusion of each newsletter, you will locate a respective button. Clicking on this button will direct you to a webpage where you can proceed with the process of unsubscribing.
WHY DID YOU CHARGE ME TWICE EVEN THOUGH I PLACED ONLY ONE ORDER?
Sartorio.at guarantees that your credit card will be charged only once for the amount of an order. It is possible that the amount may be shown twice on your credit card statement: the first entry corresponds to the payment authorization request that is made when you place the order and which will be released; the second confirms the actual charge.
WHY IS THE AMOUNT I PAID DIFFERENT FROM THE AMOUNT OF MY ORDER?
This variation might arise when placing an order from a location outside the European Union. Consequently, this could result in additional shipping expenses and import duties. These charges will be in accordance with the customs regulations of the specific destination country to which you are directing your order.
CAN I RECEIVE MY REFUND ON A CREDIT CARD THAT IS DIFFERENT FROM THE ONE I USED FOR THE ORDER?
We apologize, but we must inform you that this option is currently unavailable.
CAN I COMBINE RETURNS FROM DIFFERENT ORDERS?
Certainly, this option for returns is available. To proceed, kindly notify us via email about the items you intend to return, specifying the order from which they were purchased. This information will facilitate the accurate processing of refunds once we receive the returned items and assess their condition.