Shipping & Returns
To be eligible for a return, your item must be in the same condition you received it, i.e. never worn or unused, with tags and in the original packaging. You will also need your receipt or proof of purchase. To initiate a return, you can contact us by mail. If your return is accepted, we will send you a return label and instructions on how and where to send the package. Items returned to us without first requesting a return will not be accepted. If you have any questions about returns, please feel free to contact us at any time.
For US*, UK and Non-EU customers, Sartorio Napoli doesn't charge any taxes on your orders, but please keep in mind that local customs authorities may charge you separately for any import sales tax and customs duties upon delivery.
Please be aware that in the event a customer declines to pay local customs taxes or duties, or refuses to accept the package upon its arrival, the package will be returned to us. In such circumstances, Sartorio Napoli reserves the right to deduct the shipping costs and any potential customs charges from your refund. If your order was initially shipped free of charge, both the outbound and return shipping expenses will be subtracted from your refund.
*All orders to the United States under $800 (including shipping costs) are exempt from local taxes, additional fees, and import duties.
We will notify you once we have received and reviewed your return and let you know whether or not your refund has been approved. If approved, you will be automatically refunded via your original payment method. Please note that your bank or credit card company may also take some time to process and register your refund.
Before making a return, make sure that the product is not damaged and that the label and seal are present and intact.
The package must be returned complete and with the original contents. You have 14 days from delivery to return the product.
An exchange is not possible. In this case, you will simply have to wait for the refund and make a new purchase.
- Austria: Free
- European Union: 20 Euro
- Rest of the world: 30 Euro